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New Normality Protocol

Hersonissos Resort - Village Heights Resort


We are thrilled to welcome you to another wonderful season at Village Heights Resort!

We have set up rigorous and enhanced cleanliness practices to ensure that you can experience an elevated level of protection, in accordance with World Health Organization measures and the Greek State directive. We have also adopted a number of additional initiatives, for our guests to feel at ease at all times & our employees to have a safe workplace. 

Our commitment to you is clear: to welcome you in a safe sanctuary &  celebrate the ethos of the Greek summer, together!


Government’s Announcement of the Protocol for Arrival & Departures in Greece





Hersonissos Resort - Village Heights Resort
  • Company transfer cars & minibuses are thoroughly cleaned before and after each use, carrying only same room guests
  • Doors opened automatically or by staff
  • Implementation of physical distancing across all public areas
  • All luggage disinfected upon arrival

Temperature checks are required at the entrance.

Hersonissos Resort - Village Heights Resort
  • New check in time at 3pm and check out time at 11am
  • Comfortable check-in procedures with safe distances, plexiglass placement at the reception & staff PPE
  • Contactless payments available
  • Disinfection of all equipment such as room keys and POS
  • Sanitizing stations available throughout the resort
  • Visible safety signage
  • Intensive staff training on PPE use, frequent deep sanitation and change of equipment, such as worn masks

Contactless check in available via our mobile app

Hersonissos Resort - Village Heights Resort

The use of the protective face mask is mandatory in ALL indoor areas of the hotel. It is not required to wear a face mask outdoors; however it is strongly recommended to wear a mask in crowded settings or venues. The same policy applies for off-premises.

  • Intensified frequency of deep-cleaning and added a disinfection procedure of all common areas; public spaces, guest rooms and to back of house areas, with an emphasis on high-contact, hard surfaces areas; such as front desk check-in counters, door handles, restrooms and dining surfaces
  • Rearranged furniture throughout all common areas and back-of-house to allow for increased spacing
  • Enhanced number of sanitizing stations will be available throughout our public areas
  • Airy spaces, with fresh air circulating in all indoor spaces and common areas
  • All A/C units receive an enhanced maintenance and their filters are regularly disinfected
  • Exhaust ventilation systems -24/7 – of restrooms
Hersonissos Resort - Village Heights Resort


  • An enhanced cleaning protocol is implemented by our Housekeeping (who wears the required protective equipment)
  • We use the approved cleaning products from global hygiene expert Diversey™
  • A PPE safety kit-including hand sanitisers and masks- is available upon request

All A/C units receive an enhanced maintenance  and their filters are disinfected before every arrival


  • The frequency of our room housekeeping service is at our guests’ discretion
  • Our guestrooms, bungalows and suites are eliminated of all reusable print material
  • All in-room information, as well as our menus are available via QR codes & our mobile app
  • Τhe coffee & tea amenity is available in the room, replaced before every arrival
  • Room service menu is available via our mobile app; orders can be placed by phone
  • Laundry service is available; guests will be required to contact the reception to place their request
Hersonissos Resort - Village Heights Resort
  • The following dining options are available:
    • Main Restaurant by the pool
    • Elia Restaurant
    • Lobby Bar
    • Snack Bar
    • Room Service

  • We continue to reinforce our internationally recognized methods, including Hazard Analysis Critical Control Points process (HACCP), to manage risk and prevent contamination of food
  • rearranged seating layout has been implemented at all our F&B outlets
  • Frequent disinfection of all high-touch surfaces after each reservation
  • Staff is wearing PPE
  • Guest hand sanitazing stations located at all venues & buffet areas
  • Visible safety signage
  • Digital menus, available via QR codes or our tablets
  • Contactless payment options available
  • Our buffet (breakfast & dinner) is served at the Main Restaurant by the pool; cold items are available in single portions.
  • Guests can be self-served, only by wearing gloves.
  • Cutlery and tableware are replaced upon every service
Hersonissos Resort - Village Heights Resort

The following facilities & services are available at the resort:

  • Outdoor Pools
  • Spa
  • Gym
  • Kids Club
  • Library
  • Mini Golf
  • Tennis
  • Volleyball court
  • Games Room
  • Shopping

Beach Experience at Stalis Beach & Beach Club

(complimentary reserved sunloungers & parasols (at a fee for timeshare reservations), beach bar service (charges upon consumption)

Free Shuttle Daily Service to Stalis Beach

Free Shuttle Daily Service to Chersonissos town

Hersonissos Resort - Village Heights Resort
  • At the Spa, all therapies are available with a reservation
  • The Gym is available at a limited capacity, by appointment only
  • Access to the indoor pool is allowed at a limited capacity.
  • Disinfection of all gym & spa equipment, as well as hard-surface areas, such as the spa reception and lockers, is performed after every use
  • Staff is wearing PPE
  • Guest hand sanitizing stations available
  • Visible safety signage
Hersonissos Resort - Village Heights Resort
  • The Kids club operates only outdoors, the space is shaded
  • All activities are adjusted and all equipment are disinfected after use.
  • No consumption of food or drinks is allowed.
  • We accept a limited capacity of children upon reservation.
  • Staff is wearing PPE
  • Guest hand sanitizing stations available
  • Visible safety signage
Hersonissos Resort - Village Heights Resort
  • Our Main Pool and Pool by the Snack Bar will be operating, following strict safety & hygiene protocols
  • Water quality controls in place
  • Safe distance of 4 metres between each set of sunbeds
  • Visible safety signage
  • Sunbeds are sanitized after every use and will be clearly labelled
  • Our pools are supervised by a well-trained lifeguard
Hersonissos Resort - Village Heights Resort

Our entertainment continues this year with an enhanced program, including:

  • Cretan Feast Event
  • Wine Tastings
  • Olive Oil Tastings
  • Cooking Lessons
  • Live Music & Shows


  • All employees will have their temperature checked before commencing their shift, as well as suppliers before entering our premises.
  • All employees undergo self tests on a weekly basis
  • Our guests will have their temperature checked upon arrival.
  • Moreover, we have assigned a designated hotel team, who are supervising procedures, receiving an ongoing certified training.
  • An extensive training for our staff has been completed and certified as well.
  • We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance with World Health Organization measures and the Greek State directive.

What happens if I begin to feel unwell during my stay?

  • If you or your family members feel unwell or experience virus-related symptoms, please contact Reception immediately
  • Our private medical Covid-19 certified expert and our Social Environmental Health Agent are  available 24-hours to aid our guests
  •  An emergency contingency plan is in place
  • A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell to effectively mitigate and eliminate viruses and other contaminants and harmful pathogens in the air and on surfaces, is available at the hotel, in case of a suspicious case.

On-Property COVID-19 Testing

We have enhanced our Health & Safety protocol and as an extension to our commitment to you for a safe and comfortable stay we have established on-property COVID-19 testing, upon arrival or before departure.

Teaming up with local private medical Covid-19 certified expert Cretan Medicare Center, on-property testing options (either rapid antigen or preventive PCR tests) are offered optionally to all guests, at a fee.

  • Preventive PCR test: the price is arranged at 60€/guest
  • Rapid antigen test: the price is arranged at 12€/guest

Special terms

  • All tests are available to children, at the same fee, without age restrictions
  • A 48h booking test appointment is required, during weekdays
  • Test appointments over the weekend are limited and require additional fee



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